Emergency Medicine
TheFirstCall
The Emergency Department
Aberdeen Royal Infirmary
Aberdeen, AB25 2ZN T: +44 (0)1224 559 901
F: +44 (0)1224 559 906
E: enquiries@thefirstcall.com
Our Services
The First Call delivers specialist medical services to the airline industry, offering a total solution tailored to the needs of our customers worldwide. Our services covers every aspect of aviation health, used independently or as a complete service.
theFirstCall consultant physicians are highly skilled in in-flight medicine and pre-hospital care. This gives the flight and cabin crew the confidence to make operational decisions based on informed advice from experienced emergency medical professionals support them. All our physicians through their understanding of the practical constraints of airline operations can deliver decsion support for the medical situation encountered.
- Ground to air medical advice – available for the crew and passengers without restriction.
- Ground clearance – to assist customer relations staff when fitness to travel is in doubt and if special services are required onboard the aircraft.
- Down-route crew support – even in remote locations.
- The supply of medical kits, doctor’s bags, first aid boxes and AEDs.
Our ground clearance service is available to assist your customer relations staff when fitness to travel is in doubt, this could be as a result of recent illness, hospitalisation, injury, surgery or instability of an acute or chronic medical condition. Also when special services are required onboard the aircraft and evaluation is necessary if the passenger requires oxygen, stretcher, specialist/prescribed medication or medical equipment.
Using your existing communications equipment, TheFirstCall ensures that you are able to bring the best possible medical care to your passengers and crew. And it supports all non-medical personnel to make potentially life saving interventions and decisions.

